Terms of Service

These terms govern use of the StepByStepNow online store. The store is operated by Diego Salomone, trading as StepByStepNow, at Via Michelangelo Ciccone 6, 80142 Naples (NA), Italy. Contact us at info@stepbystepnow.com or +39 328 233 9591. Shopify provides the commerce platform that enables us to offer our services; purchases are made from StepByStepNow.

Use of the store

Provide accurate information when placing an order or creating an account and keep account credentials secure. Use the store only in compliance with applicable law. Do not misuse the site, interfere with its security or operation, or submit unlawful or harmful material.

Products and availability

We make reasonable efforts to describe and display products accurately. Colours may appear differently depending on your screen. Product details, available options and stock can change. If a product becomes unavailable after an order is placed, we will contact you and arrange the appropriate next step, including a refund where applicable.

Orders, prices and payment

Before checkout, you can review the products, selected options, total price and delivery charges. An order is subject to acceptance and payment processing. Prices and applicable charges are shown during checkout before you place the order. International orders may be subject to import charges determined by the destination country.

Shipping and delivery

Available destinations, shipping options and current delivery estimates are described in our Shipping Policy and shown at checkout. Delivery dates are estimates unless expressly stated otherwise. Nothing in these terms excludes your rights if goods are not delivered as required by law.

Returns and consumer rights

Our Returns and Refunds Policy explains how to request a return. Eligible EU distance purchases include a statutory 14-day withdrawal right. Consumers also have statutory remedies for goods that are faulty or do not conform to the contract. These rights are not limited by these terms or by any voluntary return policy.

Accounts and user content

You are responsible for information and content you submit. Do not impersonate others, infringe rights, post unlawful or abusive content, or upload malicious code. We may restrict access where reasonably necessary for security, legal compliance or material misuse, subject to applicable law.

Intellectual property

Store content, branding, text and images are owned by or licensed to their respective rights holders. You may not use or reproduce them for commercial purposes without permission, except as permitted by law.

Third-party services and Shopify

Some features or links may be provided by third parties and may be governed by their own terms and privacy notices. Shopify hosts the services and provides the commerce platform. Any purchase through this store is a transaction between you and StepByStepNow; Shopify is not the seller of the products. This does not affect any responsibility imposed by law.

Privacy

Our Privacy Policy explains how personal information is handled. Shopify also processes information as described in its applicable privacy information.

Liability

Nothing in these terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by law. To the extent permitted by law, we are not responsible for losses caused by events outside our reasonable control or by misuse of the store.

Governing law and changes

These terms are governed by the laws of Italy, without prejudice to mandatory consumer protections and jurisdiction rights that apply in your country of residence. We may update these terms by publishing a revised version on this page; changes apply as permitted by law.

Contact

Questions about these terms? Contact info@stepbystepnow.com or call +39 328 233 9591.