Returns and Refunds

You may request a return within 30 days of receiving your order. This voluntary 30-day policy does not limit statutory consumer rights, including the 14-day right of withdrawal for eligible online purchases in the European Union.

Request a return

Email info@stepbystepnow.com before sending an item back. Include your order number, the item and the reason for your request. We will review it and provide the applicable return instructions and destination. Please do not send a parcel to a supplier or any address before receiving our instructions; destinations may vary by item.

Condition and return shipping

For returns under our voluntary 30-day policy after the statutory withdrawal period, items must be unused and unworn, with original tags and packaging, and accompanied by proof of purchase. These conditions do not restrict statutory inspection rights or remedies for faulty or incorrectly supplied goods. For a change-of-mind return, the customer pays the direct return shipping cost where permitted by law and disclosed before purchase. If an item is faulty, damaged or incorrect, contact us promptly; we will explain the appropriate remedy and arrangements under applicable consumer law.

EU right of withdrawal

EU consumers may withdraw from an eligible online purchase within 14 days of receiving the goods, without giving a reason. Email us a clear statement within that period. You may inspect goods as you would in a shop and may be responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

For a valid withdrawal, we reimburse payments received, including standard delivery costs, within 14 days after being informed. Where the law allows, we may withhold reimbursement until we receive the goods or evidence they have been sent back, whichever comes first. The customer normally pays the direct return cost when informed before purchase, except where goods are faulty or applicable law provides otherwise.

Faulty, damaged or incorrect items

Contact info@stepbystepnow.com promptly with your order number and photos if available. Your statutory rights and legal guarantee remain unaffected.

Refunds

We will contact you after reviewing the return or remedy. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund. For help, email info@stepbystepnow.com.